Delivery & Return

Your order are shipped from our workshop in Essex London UK where our products are carefully crafted. Products are shipped mostly  via Royal Mail Standard Post, but others services such as Parcel Force can be used for larger orders.Please allow 1-2 days after payment we however dispatch daily during the week. All orders are sent out mostly by standard small packet Royal Mail parcel service. Allow at least 3-5 working days for UK deliveries once order has been dispatched. For European orders allow 7-10 working days to receive orders and International orders please allow 10 -20 days.

How Long Will My Delivery Take?

Your order are shipped from our workshop in Essex London UK where our products are carefully crafted .We generally post daily via Royal Mail  please allow 3-5  working days for standard deliveries within the UK . If your delivery does not arrived after 5 working days do not hesitate to contact us using the contact us section.

 What Are The Delivery Charges?

 £2.95 Royal Mail standard post for all items including multiple items.

Or £3.95 for Recorded post Royal Mail on all items including multiple items.

Prices are subject to Change.

We also offer Next day delivery see options at checkout

Please Note we are unable to issue refunds/replacements on items which have not been sent out via registered/recorded/signed for delivery including international post. Be sure to choose the option which best suits you. Thank you. 

For international Deliveries we generally send all items out via “Royal Mail to sign for” and have a standard fee varies from £8 - £15 per item including multiple. Your item once sent out in this manner should arrive approximately between 7-14 working days, has a tracking and is insured. You however have the option of Royal Small Packet which is cheaper but uninsured so we are unable to do any refunds if items are lost or damaged in post.    Any delays be sure to contact us .

Please note you are responsible for any duty charges imposed by your country if any.

 Payments

At the moment we only accept Paypal which is safe and secured.

We will be accepting Amazon Payments Very  Soon!

Returns, Cancellation and Refunds

Should in case you wish to cancel a purchase of any item you may do so within 24hrs from the time you placed your ordered and we will refund your money.

 Returns

We accept returns will refund your money, please do however communicate with us first if any problems and we will do our best to resolve issue. Should you wish to return please do so within 7 working days of receipt of order simply send an email to returns@suezbana.co.uk  to arrange and we will refund your money via the same method in which you had purchased the item excluding postage to return.

 For damaged or faulty item claims must be submitted within 3 working days after receipt of your delivery by email. We cannot be responsible for, nor issue a refund for any carrier damaged goods if notified more than 3 working days after the delivery date. To obtain a refund or replacement please keep both the item(s) and the box or shipping materials for www.suezbana.co.uk  or the courier to examine. If not claims against the carrier will not be impossible nor will we be able to recompense you. Replacements will be sent following inspection.

 For exchanges we are only able to do so on items which are sealed and they also have to be returned for exchange within 7 working days UK & 14 days International orders. Please note the customer is responsible for postage on return – so please retain proof of postage or your tracking number.